Last updated: 2026
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return it for a full refund or exchange.
Items must be returned in their original condition, unused, and in original packaging. Proof of purchase is required.
Contact us via WhatsApp or Telegram to initiate a return. We will provide return shipping instructions. Return shipping costs are the responsibility of the buyer unless the item is faulty.
If you receive a faulty or damaged product, we will cover return shipping and provide a full refund or replacement at no additional cost, in accordance with the Australian Consumer Law.
Refunds are processed within 5-10 business days of receiving the returned item. Refunds are issued via the original payment method.
Customised or personalised items cannot be returned unless faulty. Sale items are eligible for return under the same conditions.